At Willow Grove Recovery, your privacy matters. We understand that reaching out for help is personal, and we are committed to keeping your information safe and confidential.

1. Your Health Information Is Protected

Willow Grove Recovery maintains the privacy and security of all Protected Health Information (PHI) and Substance Use Disorder (SUD) treatment information.

Staff may only access, use, or disclose information as permitted under:

• HIPAA (the Health Insurance Portability and Accountability Act)
• The HIPAA Privacy and Security Rules
• 42 CFR Part 2 (federal confidentiality protections for substance use treatment records)
• Applicable Tennessee and federal law

Unauthorized access or disclosure is strictly prohibited.

2. Information You May Share With Us

If you:

• Fill out a contact form
• Call us
• Email us
• Request insurance verification
• Ask about admissions

You may provide personal details such as your name, phone number, email address, insurance information, or health information.

We use this information only to respond to you, coordinate care, provide services, and meet legal obligations.

3. Website Data

When you visit our website, limited technical information (such as your IP address or browser type) may be collected automatically to maintain security, operate the site properly, and improve performance.

4. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Coordinate admissions
• Provide treatment services
• Process insurance and billing
• Comply with legal and regulatory requirements

We do not sell or rent your personal information.

5. When Information May Be Shared

We may share information only when allowed by law, including:

• For treatment, payment, and healthcare operations
• With trusted service providers who are required to protect your information
• If required by law or court order
• To prevent serious harm to you or others

Substance use treatment records receive additional protections under federal law (42 CFR Part 2), and generally require written patient consent for disclosure unless otherwise permitted by law.

6. Your Rights

You may have the right to:

• Request access to your records
• Request corrections
• Receive information about certain disclosures
• Obtain a copy of our full Notice of Privacy Practices

You may contact us to make these requests.

7. Security & Breach Notification

We use administrative, technical, and physical safeguards to protect your information.

If a breach involving protected information occurs, we will notify affected individuals as required by HIPAA and Tennessee law.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact:

Willow Grove Recovery
Address : 2727 Palmyra Road Palmyra, TN 37142
Phone: (931) 410-6400
Email: info@willowgroverecovery.bycws.com